At rx888, your privacy is treated with the same seriousness as your account security. This Privacy Policy explains exactly what personal information we collect, why we collect it, how it is used and protected, and what rights you hold over your own data.
We collect only what is necessary — registration details, identity documents for KYC, payment references, and usage data to keep your account secure and compliant.
rx888 does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data stays within the rx888 platform ecosystem.
You have the right to access, correct, or request deletion of your personal data at any time. Submit a request to our support team and we will respond within 10 business days.
All data transmitted between your browser and the rx888 Platform is protected by 256-bit TLS encryption. Sensitive documents submitted during KYC are stored in an encrypted vault.
We use strictly necessary, functional, and analytics cookies only. No cross-site advertising trackers are deployed. You can review and manage cookie preferences in your browser settings.
For any privacy-related query or data subject request, contact our Data Protection team directly at support@rx888.bet. We aim to acknowledge all requests within 48 hours.
rx888 ("we", "us", "our") operates the online betting and casino platform accessible at https://rx888.bet (the "Platform"). This Privacy Policy sets out how rx888 collects, uses, stores, shares, and protects the personal information of individuals who register an account, visit the Platform, or otherwise interact with our services.
We are committed to handling your personal data responsibly and transparently. This policy has been drafted in accordance with internationally recognised data protection principles, including purpose limitation, data minimisation, storage limitation, and integrity and confidentiality. Although rx888 primarily serves players in Indonesia, our data-handling standards meet the benchmark of leading international data protection frameworks.
By accessing the Platform or creating an Account, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of the Platform and contact our support team to request account closure.
In this Privacy Policy, the following terms carry the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, date of birth, email address, payment details, and device identifiers. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, and deletion. |
| "Controller" | rx888, as the entity that determines the purposes and means of processing your Personal Data. |
| "Processor" | A third-party service provider that processes Personal Data on behalf of rx888 under a contractual data processing agreement. |
| "Account" | A registered user account created on the rx888 Platform. |
| "KYC" | Know Your Customer — the identity, age, and source-of-funds verification process conducted by rx888 in accordance with its compliance obligations. |
| "Cookies" | Small text files placed on your device by the Platform for the purposes of functionality, session management, and analytics. |
rx888 collects only the Personal Data that is necessary to provide, secure, and improve the Platform. The categories of data we collect are described below.
When you create an Account, we collect your full legal name, date of birth, Indonesian residential address, email address, and mobile phone number. This information is required to establish your identity, verify your age eligibility (21+), and communicate with you about your account.
To comply with our anti-money laundering and responsible gaming obligations, we may request copies of government-issued identity documents, including your Kartu Tanda Penduduk (KTP — Indonesia's national identity card), Indonesian passport, or driving licence. We may also request a recent utility bill or bank statement as proof of address, and a selfie holding the submitted document to confirm document authenticity.
We collect transaction records, including deposit amounts, withdrawal amounts, wallet balances, and payment method references (such as masked bank account numbers or registered e-wallet identifiers for BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, and LinkAja). We do not store full bank account credentials or card numbers on our systems; payment processing is handled by certified third-party payment processors.
We collect data related to your use of the Platform, including bet history, game session logs, win and loss records, bonus usage, and wagering patterns. This data is used for account management, responsible gaming monitoring, dispute resolution, and fraud prevention.
We automatically collect certain technical data when you access the Platform, including your IP address, browser type and version, operating system, device identifiers, time zone setting, and pages visited. This data is used for security monitoring, fraud detection, and platform performance optimisation.
We retain records of correspondence between you and the rx888 support team, including live chat transcripts, email exchanges, and any documents or screenshots submitted as part of a support request or dispute.
rx888 collects Personal Data through the following channels:
rx888 processes your Personal Data on the following lawful grounds, depending on the purpose of the processing:
| Lawful Basis | When It Applies |
|---|---|
| Contractual Necessity | Processing required to create and manage your Account, execute deposits and withdrawals, settle bets, and operate the Platform as agreed under our Terms & Conditions. |
| Legal Obligation | Processing required to comply with anti-money laundering (AML) obligations, age verification (21+), KYC requirements, and any applicable regulatory or law-enforcement requests. |
| Legitimate Interests | Processing carried out for fraud detection, security monitoring, responsible gaming risk assessment, and platform performance analysis, where those interests are not overridden by your fundamental rights. |
| Consent | Processing for optional marketing communications (promotional emails, SMS). You may withdraw consent for marketing at any time by updating your Account communication preferences or contacting support. |
rx888 uses the Personal Data we collect for the following specific purposes:
rx888 does not use your Personal Data for automated decision-making that produces legally significant effects without human review, except for automated fraud-detection flags that are always subject to manual review by our compliance team before any account action is taken.
rx888 does not sell, rent, or trade your Personal Data. We may share your data only in the specific circumstances listed below:
We engage certified third-party processors to perform specific operational functions on our behalf, including payment processing, identity verification, cloud hosting, and customer-support tooling. These processors receive only the minimum data necessary to perform their contracted function and are bound by contractual data processing agreements that prohibit them from using your data for any other purpose.
When you play a game provided by a third-party studio (such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, or Pocket Games Soft), session data including your player ID and wager amounts is shared with the relevant studio for the purpose of game operation and result certification. Game studios do not receive your name, email address, or payment details.
rx888 may disclose your Personal Data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, a valid court order, or a binding regulatory directive. rx888 will notify you of such disclosure where it is legally permitted to do so.
In the event of a merger, acquisition, or sale of all or part of rx888's business, your Personal Data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that result from it, with a minimum of 30 days' notice before the transfer takes effect.
The rx888 Platform uses cookies and similar tracking technologies to provide core functionality, maintain your session, and collect anonymised analytics data. The cookies we deploy fall into the following categories:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Session authentication, security tokens, load balancing. Required for the Platform to function. | No — disabling these will prevent login and core functionality. |
| Functional | Remembering your language preference, display settings, and responsible gaming limits. | Yes — disabling resets preferences on each visit. |
| Analytics | Anonymised page-view counts, session duration, and feature usage data used to improve the Platform. | Yes — opt out via your browser settings or a Do Not Track signal. |
rx888 does not use advertising cookies, cross-site tracking pixels, or fingerprinting technologies. You can manage cookie preferences in your browser's privacy settings at any time. Restricting strictly necessary cookies will impair your ability to log in and use the Platform.
rx888 retains your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following default retention periods apply:
When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with any individual. Physical document copies, where applicable, are destroyed using certified data-destruction methods.
You have the following rights in relation to the Personal Data rx888 holds about you. To exercise any of these rights, contact our support team at support@rx888.bet with the subject line "Data Subject Request" and include your Account username and a description of the right you wish to exercise. We will acknowledge your request within 48 hours and respond fully within 10 business days.
rx888 takes the security of your Personal Data seriously and implements a multi-layered technical and organisational security programme. Our core security measures include:
While rx888 employs commercially reasonable security measures, no system is completely immune to attack. In the unlikely event of a data breach that poses a risk to your rights and freedoms, rx888 will notify affected Account holders by email within 72 hours of becoming aware of the breach, and will take all reasonable steps to contain and remediate the incident.
The rx888 Platform integrates games and services provided by certified third-party studios and payment processors. While these partners are selected carefully and bound by contractual data protection obligations, rx888 is not responsible for the independent privacy practices of third-party providers once data leaves the rx888 Platform environment.
In particular, live casino games operated by Evolution Gaming and Pragmatic Play Live are delivered through those studios' certified game servers. When you connect to a live game, your session data is processed by the relevant studio's platform in addition to rx888's own systems. Each studio maintains its own privacy policy, which we encourage you to review.
The rx888 Platform does not link to external third-party websites beyond those directly involved in providing the contracted gaming and payment services described above. rx888 is not responsible for the content or privacy practices of any website not operated by rx888.
If rx888 discovers, through KYC review or any other means, that a registered Account holder is under 21 years of age, the Account will be closed immediately, all balances forfeited, and all Personal Data associated with the Account will be deleted as soon as possible, subject only to any overriding legal data-retention obligations.
If you are a parent or guardian and you believe your child has registered an Account on the rx888 Platform, please contact our support team immediately at support@rx888.bet. We will investigate promptly and take appropriate action, including Account closure and data deletion, within 48 hours of a confirmed report.
rx888 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. Material amendments — those that affect your rights or the way we use your Personal Data in a substantive way — will be communicated to registered Account holders via the email address on file at least seven (7) days before the changes take effect.
Non-material amendments (such as clarifications, corrections to typographical errors, or structural reformatting that does not alter substance) may take effect immediately upon publication. The "Last updated" date at the top of this document will always reflect the date of the most recent revision.
Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree to an amendment, you must cease using the Platform and may request Account closure prior to the effective date without penalty. The current version of this Privacy Policy is always accessible at https://rx888.bet/privacy-policy.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a privacy concern, please contact the rx888 Data Protection team through any of the following channels:
Now that you know how we protect your data, explore everything rx888 has to offer — from live sportsbook action to premium casino games and slots.